FAQ

Senvale – Frequently Asked Questions (FAQ)

1. Where is Senvale based?
Senvale is proudly based in Canada, with a dedicated customer service team ready to assist you. We work with trusted global suppliers to bring you high-quality products at great prices.

2. How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Shipping times vary by location:

• Canada & USA: 7–15 business days

• International: 10–20 business days
  You’ll receive a tracking number once your order ships.

3. Do you offer order tracking?
Yes! Once your order is shipped, we’ll send you a tracking link via email so you can monitor your package every step of the way.

4. What if I need to change or cancel my order?
We process orders quickly, so if you need to make a change, contact us within 12 hours of placing your order at support@senvale.com. After that window, we may not be able to make changes.

5. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If your product is defective or damaged, we’ll replace it or refund you — no hassle.

6. Do I have to pay customs or import fees?
Most orders are delivered without extra charges, but in rare cases, customs fees may apply depending on your country’s regulations. These are the responsibility of the customer.

7. Is it safe to shop at Senvale?
Absolutely. We use secure payment processing and SSL encryption to protect your personal and payment information.

8. How do I contact Senvale?
You can reach us anytime at support@senvale.com or through our contact form on the website. We aim to respond within 24 hours.